Privacy Policy

Effective Date 01/07/2025

Laetitia Dormal t/a L.Design&Co. ABN 89 383 185 396] (we, us and our) recognises the importance of protecting the privacy of personal information provided to us. This Privacy Statement describes how we will collect, hold, use and disclose your personal information.

If you have any questions, concerns or feedback about our handling of your personal information, or wish to opt out from any communications, you can contact us at:  hello@ldesign.com.au

1. The kinds of personal information we collect

We only collect and hold personal information that is reasonably necessary for our business operation and administrative functions. The types of information collected, and our use of that information, depend on your specific dealings with us, but would generally include, for customers:

  • Contact details (e.g. your name, residential address, telephone number, and email address);
  • Information about your dealings with us (including any enquiries you submit by email, online form or through our website, your IP address); and
  • Financial information (e.g. billing address, bank account details for invoicing and payment purposes).

We will not collect sensitive information unless you provide it to us during the provision of our services, or the collection is required or authorised by law.

If you wish to not provide us with all the personal information we require, we may be unable to provide you with our services.

2. How do we collect personal information?

We will generally collect personal information directly from you when you use our website, fill out an online form, register an account, purchase or subscribe for a service, purchase goods, submit an online enquiry, or otherwise interact with us via phone or email.

If you provide us with information about a third party, you warrant that the third party consents to us collecting and using their personal information in accordance with this Privacy Statement.

3. How do we use and disclose personal information? 

By providing us with your personal information, you consent to us using and disclosing your personal information for the following purposes:

  • Delivering our services and responding to your enquiries;
  • Providing you with requested information;
  • Providing you with marketing and promotional information about us or affiliated products or services;
  • Conducting general business and management functions;
  • Obtaining your feedback on our products and services; and
  • Any other purposes that you would reasonably expect or that are required or authorised by law.

We may disclose your personal information and the personal information of any third parties you provide to us to third parties who assist us in:

  • Delivering our services to you;
  • Processing payments;
  • Performing operational, administrative and other related functions on our behalf, including insurance functions; or
  • Where such disclosure is required by law.

We will not publish your personal information on our website and in our promotional materials without your consent, which you may revoke at any time using the ‘opt-out’ mechanism in our correspondence with you or by contacting us via the email above.

You also consent to receiving information from us from time to time by post, email, phone, or SMS for the above purposes.

4. Security of your personal information

We will take reasonable steps to securely store your personal information to ensure that it is protected from unauthorised access, loss, misuse, disclosure, interference or modification.

5. Cookies 

Our website stores small pieces of data called “cookies”. A cookie is a small text file that the website may place on your device to store information. You may refuse to use cookies by selecting the appropriate settings on your browser or by unchecking the textbox. However, please note that if you do this, you may not be able to use the full functionality of the website.

We do not use the data stored in those cookies to collect information or track your individual use of the website. Our website may contain links to other websites. We are not responsible for the privacy practices or the use and protection of your data on those websites.

6. Changes to our Privacy Statement 

This Privacy Statement is current as of July 2025. We reserve the right to amend, modify or replace this document at any time, without notice to you. The date of this Privacy Statement will inform you as to whether there have been updates since your last visit.